CLIENT GUIDELINES

To assess the Quality of the service of the 2G Management Consulting Group the following ten points are to be considered.

	ROMILDA SUPPO

Tangible Characteristics
Clarity, accuracy, precision of the documentation by the 2G Management Consulting Group for a complete understanding by the Client. In particular the aesthetic aspect of the documentation for the purpose of its presentation. Besides the availability of the Personnel of the 2G Management Consulting Group to describe in person the documentation itself must be considered.

Reliability
Continuity and traceability during the commitment of the 2G Management Consulting Group to carry out the programs agreed upon with the Client. In particular the existence of intermediate and final verification points of the progress of works with the participation of the Client.

GABRIELE GARBOLINO RÙ

Capability of Response
Dynamism intended as capability to formulate effective proposals with the aim of resolving the Client’s problems. In particular immediacy in answering to the Client’s requests and the respect of deadlines for the actions agreed upon.

Competence
Know-how of the Personnel of the 2G Management Consulting Group for the purposes of planning/provision of services which satisfy the needs/expectations of the Client (support to the strategic development, improvement of the technologies and of the supply chain, management systems, and human resources). In particular the range/updating of the said know-how and knowledge of the field in which the service is to be developed and applied.

Courtesy
Class and friendliness in the interpersonal relationships between the 2G Management Consulting Group and all the structural levels of the Client.

	MARINA MONZEGLIO

Credibility
Deriving from the established technical proficiency but also from the image (reliability, trustworthiness, accuracy, intellectual honesty) of the personnel of the 2G Management Consulting Group. In particular expected objectives achieved in the established times.

Security
Client Transparency, but also transparency of the 2G Management Consulting Group, comforted by the reciprocal guarantee  of the confidentiality of the information received before, during and after the provision of the service. In particular eventual information to third parties only if authorized by the second parties (Client) and first party (2G Management Consulting Group) as well as transparency even for eventual shortcomings from the 2G Management Consulting Group.

M.A.C.A.M. - PIERO DORAZIO

Access
Facility of contacts for the Client with the 2G Management Consulting Group In particular a level of accessibility to the offices of the 2G Management Consulting Group to be both physical (location of the registered office and the traceability of the persons) as well as by the means of communication (telephone, fax, e-mail, internet site).

Communication
Understanding of the language and the handwriting used by the Personnel of the 2G Management Consulting Group In particular clarity and frequency of the information to the Client, Knowledge by all the personnel of the 2G Management Consulting Group of the type of service for every Client, effectiveness of the messages of the 2G Management Consulting Group at publicity level.

Understanding
A continuous effort to get to know the needs/ expectations / problems of the Client both before the purchasing of the order, as well as during the supply of the service. In particular a respect for the company’s customs of the Client when not in contrast with the requisites of the referring norms and technical regulations.